Where Should You Buy Appliances? | Reviews by Wirecutter
Dec. 16, 2024
Where Should You Buy Appliances? | Reviews by Wirecutter
The best retailers (local, regional, or national) will deliver your appliance to the room of your choice for free, install it for free (if its as simple as plugging in a power cord and connecting some hoses) or usually for under $100 (if its a little more complicated), haul the old machine away for free, and work with the manufacturer on your behalf if you need to make a warranty claimand maybe even perform the service themselves.
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The cost of the appliance probably wont differ much between retailers, because most sellers these days price-match their competitors. Most retailers carry most appliance brands, but there are a few exceptions, so if you are looking for something specific you might have to choose your retailer based on that.
We found that free delivery for major appliances is pretty standard. Most stores will bring them inside and put them where you want them. But some stores offer only front-door or curbside delivery for free, and others charge for delivery no matter what. Another thing to keep in mind when choosing between a local retailer and a national chain is that the national stores are more likely to use a third-party delivery service, and the quality of that service can vary.
As for scheduling, most stores let you pick the delivery date. Some let you choose your preferred four-hour delivery window on that date, while others assign you a window the day before the drop-off. Great stores offer weekend delivery, too.
If you need your old appliance hauled away, the typical rate is around $20, though a few places include that service for free with delivery and installation. Considering what a pain it can be to get rid of an old appliance after the fact, this is a useful service to have access to.
Installation may or may not be included with purchase, depending on the type of appliance and the retailerbut you should expect to pay extra if the installation is more complicated than connecting a power cord and a water line.
Even if the installation is technically free, you usually have to purchase new connectors (such as water lines or a dryer hose, sometimes called an installation kit) as a condition of the installation. This is a pretty standard policy across the industry.
Great retailers use their status to negotiate warranty claims on your behalf. Every major appliance comes with a manufacturers warranty, which typically covers parts and labor for one year. But most manufacturers have terrible customer service, wasting your time on the , making you wait weeks for a technician, and sometimes not resolving the problem anyway. If the retailer gets involved (as a business partner to the manufacturer), that tends to speed up the process. (Most retailers sell extended warranties, but thats a topic for another time.)
The holy grail of appliance retail, if you can find it in your area, is a store with an in-house service team that knows how to fix the appliances it sells and can respond to service calls pretty quickly (within a week is reasonable for most appliances; faster for fridges). This is not especially common anymoremost retailers rely on third-party companies for delivery and installation in at least some areas and arent involved at all with warranty service.
How to Get the Best Deal When Buying New Appliances
How to Get the Best Deal When Buying New Appliances
Two years ago, my husband and I had to purchase the trifecta; a new refrigerator, washer, and dryer. Now, we are in the market for a new dishwasher, and Im amazed at the cost of new appliances.
As we were skimming through the refrigerator section recently, it was hard to find a fridge that was not over $2,000, unless you wanted the most basic and smallest model they had.
The prices of appliances are consistently going up, but there are ways to get brand new items for an affordable price. Heres how:
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Search for Barely Used
I am happy to purchase almost anything used and be able to save the difference. However, Im not a big fan of used appliances, because its often difficult to find the specific model youre looking for.
My husband spends a lot of time researching on Consumer Reports and reading through customer reviews before he decides on which brand and model to get. And, in my experience, those brands and models arent usually the ones on Craigslist for sale.
So it can seem impossible to find the exact model you need without purchasing it brand new. But there is hope! Instead of buying used, look for barely used, or like new appliances.
Find the expensive models that happen to be at a cheap price point. You may have to stumble upon a close-out deal, or drive an hour or two to pick them up, but the savings could be worth it.
Pay with Discounted Gift Cards
Knowing how much we were going to pay for appliances allowed us to buy several discounted gift cards. We went through eBay and only bid on the highest level of gift cards we could find.
Usually people dont want to purchase a $500 gift card, which allows us to purchase it for about $450-470. Multiply this by how many gift cards we need, and the savings is already at $100 just by purchasing discounted gift cards online.
Additionally, you can earn cash back (or in our case, eBay bucks) on these purchases, so your gift card buy leaves you with some free money to spend later. Just do a quick online search for discounted gift cards and youll see several reputable sites pop up.
Shop Sales and Price Match
Consumer Reports states that December is the best time to buy home appliances, but Ive found that the majority of big stores, such as Lowes or Home Depot, tend to have a sale for Memorial Day or Presidents Day.
For our washer and dryer, we had all of our Lowes gift cards in order, but it turned out that Best Buy had the set for $400 cheaper. With a call to the customer service at Lowes, they were able to price match Best Buys offer, which allowed us to pay with gift cards. The sales person was also able to take an additional percentage off because we were planning on using a coupon and a cash back site.
Dont forget to mention to the sales person that you were wanting to shop online to save even more (for example, Ebates offers 3% cash back on online purchases for Lowes), as they might take that extra 3% off of the price. It never hurts to ask!
Buy the Floor Model
For our fridge, we ended up picking a floor model that was already on sale. It had a pretty minor dent in it, that we were quick to point out for an additional discount.
We also got an even better deal on the fridge because the Lowes team gave us some trouble with our washer and dryer install (read about that in my next post).
In the end though, we ended up paying about $1,200 including free delivery and installation for a stainless steel fridge that was originally marked at $2,800. Thats a savings of $1,600!
As youre shopping for new appliances for your home, be sure to use these tips to get 50% or more off your purchase! Then use the saved money for something else youve had your eye one.
Whats another way to save money on appliance purchases? Share your ideas for getting the best deals.
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